Refund/ Cancellation Policy

Refund & Cancellation Policy

We want everyone to enjoy the festival, and we know plans change. This policy explains when you can get a refund and what other options you have.

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Refunds

Tickets are non-refundable unless you bought Ticket Protection.

If you didn't buy Ticket Protection and can't attend, you still have options. You can:

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• Move your tickets to another Water Lantern Festival event
• Give your tickets to someone else by forwarding them your confirmation email
• Get a credit for the full value of your tickets to use toward a future festival. Credits never expire.

To move your tickets or get a credit, email support@waterlanternfestival.com with your order number.

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Ticket Protection

Ticket Protection is an optional add-on that lets you get a refund if you can't attend.

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• Cost: usually $5.00 per ticket. The exact price is shown at checkout.
• When to add it: at checkout, when you first buy your tickets. It can't be added later.
• Deadline: request your refund at least 24 hours before the event starts
• What you get back: the ticket price and any add-ons you bought, minus processing fees and the Ticket Protection fee
• How to request it: email support@waterlanternfestival.com with your order number

Refunds usually show up on your original payment method within 5 to 7 business days.

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Weather

Every festival is rain or shine. We watch the forecast closely and work with the venue and local officials. We only postpone if the weather becomes unsafe, such as lightning, high winds or flooding, or if local authorities ask us to. Because conditions can change quickly, we usually decide on the day of the event.

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If we postpone, we'll tell ticket holders by email, and by text if you've signed up for text alerts, as soon as we decide, and we'll post updates on our website and social media.

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If we postpone or cancel an event

• Postponed: your tickets move to the new date automatically. You don't need to do anything.
• Can't make the new date? Contact us to move your tickets to another event, give them to someone else, or get a credit for the full value of your tickets. If you have Ticket Protection, you can request a refund instead.

Tickets bought through a partner

Some events, including many outside the U.S., are ticketed through our partner Fever. For those tickets, Fever's refund terms apply. Contact hello@feverup.com.

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Questions

Email support@waterlanternfestival.com or visit our FAQ page.

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