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FAQ

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Frequently asked questions

What is the Water Lantern Festival?

The Water Lantern Festival is a magical and unforgettable event where families, friends, and communities come together to celebrate life, love, and hope. People of all ages and backgrounds gather for an evening filled with inspiration and connection. As thousands of lanterns float across the water, their soft glow reflecting in the night, you'll experience a breathtaking scene that creates lasting memories and touches the heart.

Who does it benefit?

The Water Lantern Festival is a for-profit event, but we are proud to give back by supporting charities and non-profit organizations at each of our events. We are especially honored to partner with Water.org, an organization dedicated to providing safe water to millions of people around the world.

Water.org Donation Page

You can visit the event page for more information on the local charity partners we’re working with in your area. Our goal is to offer donation opportunities, raise awareness, and build strong, lasting relationships with these impactful organizations.

What is included with my ticket?

Each General Admission ticket includes: Entry wristband for festival access, one floating lantern kit with a lantern, tealight & marker, playing cards & conversation cards, a drawstring bag, and entry into our scavenger hunt giveaway.

Each Date Night Package includes: Two General Admission tickets & One cozy park blanket or mandala throw to share.

Additionally, the ticket price helps cover the costs of collecting and safely removing the lanterns from the water after the event, as well as cleaning up any debris that may have been present in or around the water.

What is included with a VIP ticket?

The VIP experience is the Ultimate Experience! Each VIP ticket includes: Everything from General Admission, exclusive access to the VIP tent with drinks & snacks, and a commemorative Water Lantern Festival T-shirt!

Can I get a refund?

Tickets are non-refundable unless Ticket Protection was purchased. At The Water Lantern Festival, we are committed to providing the best possible experience for our guests. We understand that plans can change, which is why we offer Ticket Protection for added peace of mind. If you choose not to purchase Ticket Protection, you will not be eligible for a full refund in the event of unforeseen circumstances.

For more information, please see our Refund Policy.

What if there is bad weather?

We’re committed to holding our events, come rain or shine. The safety and enjoyment of our participants are our top priorities, and we closely monitor weather conditions in collaboration with the city and venue. In the event of unsafe weather or if local authorities advise, we may need to postpone the event to a later date. If this happens, you’ll be promptly notified via email, and our social media pages and website will be updated accordingly.

What time do the lanterns launch?

The lantern launch window typically begins at sunset and will continue for 1-2 hours until everyone has had an opportunity to launch their lantern into the water.

What time do I need to arrive?

You may arrive whenever you can. The event usually begins about three hours before sunset. We recommend arriving at least an hour before sunset to fully enjoy everything the festival has to offer! For detailed information, please refer to the official Water Lantern Festival Event Guide, which is emailed to all participants one week prior to the event.

Is there an age limit for the lantern festival?

No age limit, all are welcome! The Lantern Festival is open to all ages and is a family-friendly event. Children ages 0-7 will be admitted for free and do not need a ticket but they will not receive a lantern. Please note that all attendees must agree to the event waiver, and by entering the festival grounds, you acknowledge and accept its terms.

Where is parking for the event?

We aim to offer convenient parking options near the festival area. However, parking availability may vary depending on the location, so please refer to the event guide for detailed information on nearby parking areas. We also highly encourage using public transportation, rideshare services, or carpooling for a smoother experience.

Where can I buy merchandise for the event?

Official Lantern Festival merchandise is available for purchase at the event—both cash and cards are accepted. You can also shop online anytime through our official store: https://water-lantern-festival.square.site/.

Are the lanterns cleaned up after the event?

Absolutely! Our dedicated team carefully collects every lantern after the event to ensure no debris is left behind. We’re committed to protecting the environment—learn more about our efforts on our Environmental Commitment page.

Can I bring my own lantern?

We kindly ask that you do not bring outside lanterns. To ensure safety and environmental responsibility, only our custom-designed lanterns (U.S. Patent No. 10,711,959 B2) are permitted. These are specially made to float properly and be easily collected by our team after the event. Additional lanterns will be available for purchase on-site if you'd like more than one.

Can I bring my own food?

You are welcome to bring your own food and drinks to the event. However, please note that for the safety and enjoyment of all attendees, this is an alcohol-free event. We will also have a selection of fantastic food trucks on-site, so be sure to come hungry and indulge in some delicious offerings!

Can I bring alcohol?

For the safety and enjoyment of all guests, all of our events are alcohol-free events.

Can I bring my pet?

We love pets, but for the safety and comfort of all attendees, we kindly ask that you leave them at home, unless they are service animals. If you plan to bring a service animal, please ensure they are kept on a leash or appropriately contained at all times, and we ask that you clean up after them to maintain a pleasant environment for everyone.

I want to be a vendor, sponsor, or partner, how do I do that?

We’d love to have you join us! To get started, please fill out the form on our Vendors & Sponsors page or email us your details at [email protected].

Can I become a volunteer or apply to be part of the event staff?

Absolutely! Our Event Staff is amazing, and we couldn’t create such a memorable experience without your help. To learn more and apply, click HERE!

I want Water Lantern Festival to come to my city, what can I do?

We’d love to bring our incredible Water Lantern Festival to your city! Simply email us at [email protected] with your location and why you think your city would be the perfect place for the event.

Can I take pictures of the Water Lantern Festival?

Absolutely! We encourage you to capture the magic of the evening. It’s a night you’ll want to remember, so feel free to snap as many photos as you like!