Refund Protection protects your purchase from unforeseen circumstances such as family emergencies, illness, weather postponement, or any other reason. Ticket price and additional items purchased will be refunded, minus the processing and refund protection fee. Refund protection valid up to 4 days prior to the event. Only valid when purchased with a ticket.
We'll do our best to proceed with the event as scheduled, but if severe weather prohibits us from launching the lanterns on the water then we'll work with local officials to determine what the options are for re-scheduling the event.
In the case of a weather postponement, or cancellation for any other reason, we will work to secure a new venue/date within 120 days of the original event date. If we are unable to re-schedule the event within that timeframe a refund will be provided.
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor's email and a username will be stored on the server as well as other personal information supplied by the visiter as part of the registration process. This information will be used to facilite the individuals participation in the event.
How the Information is used
The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
Because our events are family-friendly, parents often wish to have their children attend with them. A parent may elect to register their child for the event. For the protection of the childs information:
- We don't require more information than is reasonably necessary for a child to participate in an activity.
- Parents can request their childs information be reviewed, modified, or deleted at anytime.
- By registering, parents agree and consent to the collection and use of their child’s information for the purpose of the Water Lantern Festival only.